Privacy POlicy
Scars and Stitches Clothing Company LLC (“Scars and Stitches,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://shopscarsandstitches.com (the “Site”), create an account, place an order, subscribe to our emails, contact us, or otherwise interact with our business.
By using the Site, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information.
Information You Provide
When you place an order, create an account, contact us, subscribe to marketing emails, or otherwise use the Site, you may provide:
Your name
Billing and shipping addresses
Email address
Telephone number
Account username and password
Products purchased or placed in your shopping cart
Order history
Communications, customer-service requests, and other information you send to us
Email subscription preferences
Payment-related information necessary to complete a transaction
Payment card information is transmitted to and processed by Square. We do not intentionally store complete payment card numbers on our Site.
Information Collected Automatically
When you access the Site, our website and service providers may automatically collect certain technical information, including:
Internet Protocol address
Browser and device type
Operating system
Referring website
Pages viewed and actions taken on the Site
Dates and times of visits
Cookie identifiers and similar technical information
Information used to maintain a shopping cart and customer session
Information From Service Providers
We may receive transaction confirmations, payment status, fraud-prevention information, mailing-list activity, and other information from companies that provide services on our behalf, including Square and MailPoet.
2. How We Use Information
We may use collected information to:
Process, fulfill, deliver, and manage orders
Process payments and refunds
Create and administer customer accounts
Provide order confirmations, receipts, shipping updates, and other transactional communications
Respond to questions and customer-service requests
Manage shopping carts and checkout sessions
Prevent fraudulent, unauthorized, or illegal transactions
Maintain the security and functionality of the Site
Troubleshoot technical problems
Maintain business, accounting, and tax records
Comply with legal obligations
Enforce our agreements and protect our legal rights
Send promotional emails when you have subscribed or otherwise permitted us to do so
Measure and improve our products, communications, and customer experience
We do not use your decision to receive transactional messages—such as order confirmations—as consent to receive unrelated marketing emails.
3. Online Store and Customer Accounts
Our Site uses WordPress as its content-management system and WooCommerce to provide shopping-cart, checkout, customer-account, and order-management functionality.
When you purchase from us, we may collect information about the products you viewed or purchased, your location and contact details, your shipping information, your account information, and information necessary to process and maintain your order.
If you create an account, we store the information associated with that account so you can sign in, view orders, and use available customer features. You are responsible for keeping your account credentials confidential.
4. Payment Processing
We use Square to process online payments. When you submit payment information, that information is transmitted to Square for payment authorization, fraud prevention, transaction processing, and related services.
Square may collect and process personal information according to its own privacy notices and terms. We encourage you to review Square’s privacy notice at:
https://squareup.com/us/en/legal/general/privacy-no-account
We may receive limited transaction information from Square, such as:
Payment status
Transaction amount
Transaction date
Payment method type
A limited payment-card identifier, such as the card brand and last four digits
Fraud-prevention or verification results
Transaction and refund identifiers
We use this information to fulfill orders, issue refunds, reconcile transactions, prevent fraud, and maintain required financial records.
5. Email Marketing
We use MailPoet to manage our mailing lists and send promotional emails.
If you subscribe to our emails, we may collect and process:
Your name, when provided
Your email address
The date and source of your subscription
Your subscription status
Your IP address
Email delivery, opening, and link-click activity, when tracking is enabled
We use this information to send requested communications, manage subscription preferences, measure email performance, and maintain records of consent.
You may unsubscribe from marketing messages at any time by selecting the unsubscribe link included in an email. Unsubscribing from marketing emails will not prevent us from sending necessary transactional communications, such as order confirmations, shipping notices, account notices, or responses to your requests.
MailPoet may process information on our behalf when providing its email-delivery and related services. Information processed by MailPoet is also subject to MailPoet’s applicable privacy terms.
6. Cookies and Similar Technologies
The Site may use cookies and similar technologies to operate and secure the website, remember customer preferences, maintain shopping carts, support checkout, and understand how the Site is used.
Cookies may include:
Essential cookies, which are necessary for core website, account, cart, checkout, and security functions
Preference cookies, which remember selections or settings
Performance cookies, which help us understand and improve website performance if such tools are enabled
Marketing cookies, which may support advertising or campaign measurement if such services are added to the Site
You can control cookies through your browser settings. Blocking certain cookies may prevent parts of the Site, including the shopping cart or checkout, from functioning correctly.
If the Site displays a cookie-consent tool, you may also use that tool to manage optional cookie categories.
7. How We Share Information
We may disclose personal information to the following categories of recipients:
Website hosting and technical-service providers
WordPress, WooCommerce, and related website-service providers
Square for payment processing, transaction management, and fraud prevention
MailPoet for mailing-list management and email delivery
Shipping carriers and fulfillment providers when necessary to deliver an order
Accountants, attorneys, insurers, and other professional advisers
Government agencies, regulators, courts, or law-enforcement authorities when required by law
A buyer, successor, or other relevant party in connection with a merger, sale, restructuring, financing, or transfer of all or part of our business
We may also disclose information when reasonably necessary to protect our customers, our business, our rights, or the security of the Site.
We do not sell personal information for monetary compensation. If our practices change, we will update this Privacy Policy and provide any notices or choices required by applicable law.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
Fulfill the purposes described in this policy
Provide customer service
Maintain customer accounts
Process orders, returns, disputes, and refunds
Maintain accounting, tax, and transaction records
Prevent fraud and abuse
Resolve disputes
Enforce our agreements
Comply with legal obligations
Retention periods may vary depending on the type of information and the reason it was collected.
Marketing-subscription information may be retained until you unsubscribe or request deletion, subject to limited records we may retain to document your opt-out and ensure that we honor it.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. Nevertheless, no website, database, or electronic transmission can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account password and for notifying us if you believe your account or information has been compromised.
10. Your Privacy Choices and Rights
Depending on where you live, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Request a copy of certain information
Object to or restrict certain processing
Withdraw consent when processing is based on consent
Opt out of marketing communications
Appeal a decision concerning a privacy request
Receive equal service without unlawful discrimination for exercising a privacy right
These rights may be subject to legal exceptions. For example, we may need to retain transaction records to comply with tax, accounting, fraud-prevention, or other legal obligations.
To submit a privacy request, contact us using the information in the “Contact Us” section below. We may need to verify your identity before completing a request.
You may unsubscribe from promotional emails by using the unsubscribe link included in the message.
11. Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
If you believe that a child under 13 has provided personal information to us, please contact us so we can investigate and take appropriate action.
12. Third-Party Websites
The Site may contain links to websites or services operated by third parties. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before providing personal information.
13. International Visitors
Scars and Stitches Clothing Company LLC is located in the United States. If you access the Site from another country, your information may be transferred to and processed in the United States or other locations where our service providers operate.
Those locations may have data-protection laws that differ from the laws in your jurisdiction.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, service providers, or legal obligations.
When we make changes, we will post the revised policy on this page and update the effective date. Your continued use of the Site after an updated policy is posted constitutes acknowledgment of the revised policy.
15. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy request, contact:
Scars and Stitches Clothing Company LLC
1121 Virginia Street East
Charleston, West Virginia 25301
United States
Email: trav@shopscarsandstitches.com
Website: https://www.shopscarsandstitches.com
